Companies cannot exist without customers. So customers are a very important part of any business.
Effective communication is crucial in dealing, and caring for customers.
How we treat our customers plays an important role, if they will stay and continue doing business with us.
We need to remember that customers hear and feel the way they are spoken to, and the way they are being disrespected.
Very important in communicating with customers is: body language. (Non-Verbal communication)
Body language says MORE then the spoken word!
It’s the first thing a customer will notice, and so the first experience to stay or leave.
When someone walks into your business, and the first thing they see is: employees just hanging around (annoyed by the customer), this will have a negative impact on your customers.
Always remember that a smile goes a long way when dealing with customers.
Listen to the customer, and respond in a nice and friendly way. Make them feel important (THEY REALLY ARE).
Positive body language:
-Greet every customer walking in
-Sit up straight
-Pay attention to who is talking to you
We as service providers, we have to anticipate and deliver more then the client expect, in a nice, friendly and professional way.
We need them just as much, if not more, than they need us.