Dr. Joseph Juran,
A quality management teacher, and leader.
Dr. Joseph Juran was focused on Top-Down management methods.
I am a follower of His Trilogy.
Dr. Juran Trilogy is an approach to reduce the cost of poor quality by planning/building quality into the product/process.
Dr. Juran’s trilogy is composed of three managerial processes:
- Quality Planning
- Quality Control
- Quality Improvement
- Do you as a Quality Professional find Juran’s Trilogy Important?
- Or do you think it’s outdated?
It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below.
Joseph M. Juran