Food for thought

“You need to be aware of what others are doing, applaud their efforts, acknowledge their successes, and encourage them in their pursuits. When we all help one another, everybody wins.” Jim Stovall

Quality and the Experience Economy: ASQ Influential Voices roundtable topic

ASQ Influential Voices Roundtable topic: Quality and the Experience Economy How will this shift to an experience economy affect the quality industry? What quality practices can be applied or adapted to ensure success in this new economic structure? The Experience Economy… what is that? Experience economy is a concept that your products and/or services can … More Quality and the Experience Economy: ASQ Influential Voices roundtable topic

Quality Question about: “Customer Retention”

Customer retention…. So IMPORTANT The process of retaining a customer starts immediately after a customer purchases a service and or a product from an organization: FROM the FIRST contact a customer has with the organization. Why is customer retention important? -IT WILL BOOST YOUR PROFITS -You will stay ALIVE (your organization) -It costs less compared … More Quality Question about: “Customer Retention”

Team Building!

TEAM BUILDING Team building is a process involving various activities to motivate team members and increase the overall performance of the team as a whole. It’s difficult to turn a group of individuals (employees) into a high performing team (loyal, cooperative, and interdependent). This is done with one purpose, to meet the needs of the … More Team Building!

Quality Quote 01.02.2018

“There is an amazing beauty and strength in DIVERSITY. Everyone has something special to offer, everyone has a gift that can add value to the ORGANIZATION, COMMUNITY and even the WORLD. People with different tribe, race, religion and nationality can come together and accomplish something extraordinary. The KEY is the CULTURE of UNITY and TEAMWORK“ … More Quality Quote 01.02.2018