Customer had a bad experience…. What’s the next step?

Customers are very important. I think by now, everybody, every organization/company/ or institution is aware of that. Organizations cannot survive without customers. This is why organizations are becoming more and more customer focused. Customer satisfaction has become (if they want to stay in business) priority number one for every organization. Your organization can do everything … More Customer had a bad experience…. What’s the next step?

Quality is foremost a state of mind in healthcare.

This is a guest post by: Prof. dr. A.J. Duits Quality care that is patient centered has become an important factor in healthcare. The terms primary healthcare and value-based healthcare referring to the organization of healthcare have quality as an important component. Furthermore the focus of attention has shifted from disease and cure to health … More Quality is foremost a state of mind in healthcare.

Dr. W. Edwards Deming…Quality Question Time.

“Dr. W. Edwards Deming” Dr. Deming, compared to other quality gurus (Philip B. Crosby, Dr. Stephen R. Covey, Armand V. Feigenbaum, Joseph M. Juran, Walter A. Shewhart, Genichi Taguchi) was the most critical about MANAGEMENT. This is shown through his: Fourteen Obligations of Top Management, and his Seven deadly diseases that Management must cure. I am … More Dr. W. Edwards Deming…Quality Question Time.

QQT…… Quality Question Time

Quality is Crucial for survival. Quality Question Time: ……………..How can we create a Culture of Quality ?…………   I love the following quote by: Richard Branson “There’s no magic formula for great company culture. The key is just to treat your staff how you would like to be treated”