Defining customer expectations is NOT an easy task. Customer roles: 1 End users (people who use the product) 2 Brokers (Transfer the product to someone else who will use it; they have the most interaction with end-users/ producers) 3 Fixers (repair, modify the product when it’s broken) QQT (Quality Question Time): Do you … More Quality Question Time (Nov 2018)
“If you don’t have trust inside your company, then you can’t transfer it to your customers.” Roger Staubach
This year we are celebrating the importance of trust within an organisation and your contribution to its growth and maintenance. ”The leaders who work most effectively, it seems to me, never say “I.” And that’s not because they have trained themselves not to say “I.” They don’t think “I.” They think “we,” they think “team.” … More World Quality Day 2018 (Nov 8 ) “Quotes about Quality”
“The strength of the team is each individual member. The strength of each member is the team.” Phil Jackson
The PDSA cycle is a four-stage tool to continually improve your process, products and/or service. It’s a learning and improvement cycle. QQT…… During the PDSA (Plan, Do, Study, Act) cycle, which step requires the most time? And which step is most often SKIPPED? “It’s All about Quality”
Thoughts from the ASQ Influential Voices of Quality, about achieving successful Change Management. http://asq.org/blog/2018/09/change-management/
If we do not know who the customer is, we do not know what quality is. Eric Ries
ASQ September/October 2018 Roundtable Topic The topic for the ASQ September/October 2018 roundtable is: Change management What are some recommended strategies or tactics to help achieve successful change management? Strategies to help achieve successful change management. When the management team identifies a need for change, it’s important to also manage that change. Just remember this: … More What are some recommended strategies or tactics to help achieve successful change management?… ASQ Roundtable topic (Sept/Oct 2018)
The PDCA is a four-step management method. Quality Question time: Do you know what the concept behind PDCA is??
Written by: Ir. Marcelino R.J. de Lannoy ASQ CQM, CQA, CQIA, CQT September 2018 FOUR STAGES TO QUALITY Introduction Edwards Deming first popularized the very essence of continues improvement in 1959 in Japan with the now so commonly known PDCA-cycle. This cycle, also known as the “Deming Cycle”, consists of four very essential sequential stages … More FOUR STAGES TO QUALITY
