Internal audits….. An internal audit provides an organization with independent and objective information/data that the organizations processes are operating effectively. Internal audits are crucial for any organization. They are input (CATALYST) for organizational change / improvement. Quality Question Time: -Does your organization have an internal audit program? -Does management support it? Or is it … More QQT (Quality Question Time)
You never get a second chance to make a good first impression. — Unknown
There are different organizational maturity Levels: Dysfunctional level: Voice of the customer is not so important, workplace un-organized /unclean, Jobs always rushed Awakening system: Customer focus is a goal, training is important. Developing system: Customer involvement is requested, workers qualification system is in place. Maturing system: Employees are integrated into the systems, quality improvement is … More QQT (Quality Question Time)
It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below. Joseph M. Juran
Management styles There are several ways to manage an organization. To mention a few: Manage by facts (data collection and removal of distortion) Empowerment (Sharing power with the employees) Situational leadership (Can change depending on the situation) Behavioral Approach to management (employee behavior and motivation is important) Management styles can vary from telling employees what … More QQT (Quality Question Time)
“Always treat your employees exactly as you want them to treat your best customers.” -Stephen R. Covey
TACIT KNOWLEDGE Tacit knowledge: this is the type of knowledge that is present in the minds of the people (professionals). Sharing this knowledge is crucial. QQT: Do you as a Quality Professional, share your knowledge with colleagues, and or those around you? “It’s all about Quality”
The power of…………. a TEAM. So many people are talking about forming teams, and the do’s and don’ts about teams. But are teams really important? Who can be part of a team? What’s the importance of a team? Let’s start defining what a TEAM is: A TEAM is a group of people working together … More The Power of a TEAM
All improvement happens project by project and in no other way. Joseph M. Juran
I believe in training of employees. Training is a very important tool for any organization. Training has some very positive effects: -Employees are better equipped for their jobs -It promotes Job Satisfaction – It is important for transferring knowledge -Etc. But for you as an owner, and or manager of a company, Do you believe … More QQT (Quality Question Time)
