“What is necessary is to listen to your customers: understand their needs, expectations, and jobs to be done, and design an experience that meets those needs. The same goes for your employees.” Annette Franz Advertisements
It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below. Joseph M. Juran
“Knowledge has a beginning but no end.” Geeta S. Iyengar
“Knowledge has to be improved, challenged, and increased constantly, or it vanishes.” Peter F. Drucker
Attending Quality conferences is crucial for quality professionals. ASQ WCQI 2018 is that time of the year to get connected / INSPIRED. Every time, when I attend this conferences, I get new energy, new ideas to improve my professional and personal life. QQT (Quality Question Time): What is your personal opinion about attending Quality conferences? … More Quality Question Time (April 2018)
An organization, no matter how well designed, is only as good as the people who live and work in it. Dee Hock
“You need to be aware of what others are doing, applaud their efforts, acknowledge their successes, and encourage them in their pursuits. When we all help one another, everybody wins.” Jim Stovall
Over the past two decades consumers have been gravitating towards purchases that are of both high quality and provide an experience. Quality of a product or service alone is no longer a differentiator, quality of experience is. Consumers are buying what will not only satisfy a need, but will illicit an emotion or establish a connection. … More Quality and the Experience Economy
ASQ Influential Voices Roundtable topic: Quality and the Experience Economy How will this shift to an experience economy affect the quality industry? What quality practices can be applied or adapted to ensure success in this new economic structure? The Experience Economy… what is that? Experience economy is a concept that your products and/or services can … More Quality and the Experience Economy: ASQ Influential Voices roundtable topic
“Your words and deeds must match if you expect employees to trust in your leadership.” KEVIN KRUSE
