Two different types of managers. Type 1: He or she: Don’t care if they like him/her or not Just want their respect Manage by numbers Doesn’t like to deal with people Loves to control by intimidating employees Type 2: He or she: Loves to work with people Keeps employees focused Connect people (employees) to the … More Two types of managers…Quality Question Time
Not being able to see any problem is itself a problem. Shigeru Mizuno
Teamwork requires some sacrifice up front; people who work as a team have to put the collective needs of the group ahead of their individual interests. Patrick Lencioni The Red Cross Blood Bank Foundation made some huge improvements last week. Characteristics of Good Teamwork: 1.Top management support 2.Clear communication 3.Training 4.Respect 5.Collaboration 6.Problem solving 7. and … More Teamwork: It’s the only way to improve
“Effective teamwork will not take the place of knowing how to do the job or how to manage the work. Poor teamwork, however, can prevent effective final performance. And it can also prevent team members from gaining satisfaction in being a member of a team and the organization.” Robert F. Bales
A demotivated workforce…. Does it have a negative influence on the quality of service/ product? Employees are the most important assets of any organization/ company; however, they are almost always neglected. Managers and owners of companies do almost everything to win, and keep customers, and forget that their employees are the ones responsible for delivering … More Workplace demotivation? This is a HUGE PROBLEM.
What we want is – the 5 why’s not the 5 Who’s (to blame)! Unknown
A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships. Stephen Covey
There are different levels of organizational maturity. Level 1: Dysfunctional system Voice of the customer is not often heard Bad workflow Unorganized workplace: Chaotic No TEAM Management by Command Almost NO commitment One way communication: TOP-DOWN Customer gets a product or service of POOR quality Level 2: Awakening system Quality steering committee present Customer is … More Time for a Quality Question…..
We as quality professionals have to educate our customers (community) what quality is all about, so they become smarter, more demanding about the quality of products and or service they are getting. Customers have more power than they think. This is the way to build a quality minded community. Luigi Sillé
Continuous improvement is not about the things you do well — that’s work. Continuous improvement is about removing the things that get in the way of your work. The headaches, the things that slow you down, that’s what continuous improvement is all about. Bruce Hamilton