QQT (Quality Question Time)

Internal audits….. An internal audit provides an organization with independent and objective information/data that the organizations processes are operating effectively. Internal audits are crucial for any organization. They are input (CATALYST) for organizational change / improvement.   Quality Question Time: -Does your organization have an internal audit program? -Does management support it? Or is it … More QQT (Quality Question Time)

QQT (Quality Question Time)

There are different organizational maturity Levels: Dysfunctional level: Voice of the customer is not so important, workplace un-organized /unclean, Jobs always rushed Awakening system: Customer focus is a goal, training is important. Developing system: Customer involvement is requested, workers qualification system is in place. Maturing system: Employees are integrated into the systems, quality improvement is … More QQT (Quality Question Time)

QQT (Quality Question Time)

Management styles There are several ways to manage an organization. To mention a few: Manage by facts (data collection and removal of distortion) Empowerment (Sharing power with the employees) Situational leadership (Can change depending on the situation) Behavioral Approach to management (employee behavior and motivation is important) Management styles can vary from telling employees what … More QQT (Quality Question Time)

QQT (Quality Question Time)

TACIT KNOWLEDGE Tacit knowledge: this is the type of knowledge that is present in the minds of the people (professionals). Sharing this knowledge is crucial. QQT: Do you as a Quality Professional, share your knowledge with colleagues, and or those around you? “It’s all about Quality”