Food for Thought…

“What is necessary is to listen to your customers: understand their needs, expectations, and jobs to be done, and design an experience that meets those needs. The same goes for your employees.” Annette Franz Advertisements

Food for thought

“You need to be aware of what others are doing, applaud their efforts, acknowledge their successes, and encourage them in their pursuits. When we all help one another, everybody wins.” Jim Stovall

Quality and the Experience Economy: ASQ Influential Voices roundtable topic

ASQ Influential Voices Roundtable topic: Quality and the Experience Economy How will this shift to an experience economy affect the quality industry? What quality practices can be applied or adapted to ensure success in this new economic structure? The Experience Economy… what is that? Experience economy is a concept that your products and/or services can … More Quality and the Experience Economy: ASQ Influential Voices roundtable topic