Quality Question Time (QQT) …July 2018

This week I am reading the following book: Quality without Tears from Philip B. Crosby.(Got it from my Niece) In his book, Crosby was talking about: Managers getting employees turned on: Motivating employees. Philip Crosby had two very important questions about this particular topic. “Why do we need a special program to motivate our people?” … More Quality Question Time (QQT) …July 2018

Quality Quote

Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer’s cost and price that the purchaser must pay. Edwards Deming

Food for Thought…

“What is necessary is to listen to your customers: understand their needs, expectations, and jobs to be done, and design an experience that meets those needs. The same goes for your employees.” Annette Franz