This week I am reading the following book: Quality without Tears from Philip B. Crosby.(Got it from my Niece) In his book, Crosby was talking about: Managers getting employees turned on: Motivating employees. Philip Crosby had two very important questions about this particular topic. “Why do we need a special program to motivate our people?” … More Quality Question Time (QQT) …July 2018
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric. Philip Crosby
“Sometimes no problem is a sign of a different problem” Mark Rosenthal
Management By Walking Around (MBWA) Management by Walking Around (MBWA) is something I love to do. For me it’s a way to stay in contact with employees (talk, ask questions, and listen to employee concerns), and also a perfect way to observe, and monitor daily processes. Quality Question Time (QQT): – What do you think … More Quality Question Time (June 2018)
This is a guest post by Ing. Peggy Cecilia-Spong. I have been asked to write this article regarding quality. While I’m always overly excited to deliver quality from the customers’ point of view. I realize there are quite some more perspectives which need to be considered. While customers focus on the specification of the quality … More Quality from a lean perspective
Anyone can make pretty planning documents; transforming those plans into meaningful actions is the hard part. Anonymous
Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer’s cost and price that the purchaser must pay. Edwards Deming
“What is necessary is to listen to your customers: understand their needs, expectations, and jobs to be done, and design an experience that meets those needs. The same goes for your employees.” Annette Franz
It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below. Joseph M. Juran
“Knowledge has a beginning but no end.” Geeta S. Iyengar
